Cancellation Policy

Cancelled/Postponed Events
Occasionally, events are cancelled or postponed by the promoter, team, band or venue. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any cancelled or postponed event, please check the event information online or contact us. If you purchase a ticket through the Admission.com website or by a phone call to Admission, and a refund is issued, then Admission will most likely give you a refund by issuing a credit to the credit card that you used to purchase that ticket, and the holder of the ticket will not be able to physically present it for a refund. If a ticket is purchased through an Admission outlet and a refund is to be issued, then you may only be able to receive the refund by presenting the ticket yourself to the outlet where it was purchased.

Admission typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.

When Admission issues a refund, it will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), the facility fee and the convenience fee. If the event was scheduled to occur in Canada, then the order processing fee will also be refunded (but not for events that were scheduled to occur in the United States). In no event will delivery prices or any other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund.

If an event is cancelled, please contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.

Please make sure to include/provide your account number so we can expedite your refund if applicable.