Purchase Policy

Our goal at Admission is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process at Admission. If you have any questions about the information below, please Contact us. This Purchase Policy is subject to, and incorporates by this reference, the Terms of Use. Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth on that ticket.

All ticket prices for events that occur in Canada are stated in Canadian Dollars. All ticket prices for events that occur in the United States are stated in U.S. Dollars.

Payment Methods
Admission accepts several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in Canada, Admission accepts American Express, Visa et MasterCard. If the event for which you are buying tickets is located in the United States, Admission accepts American Express, Visa and MasterCard.

Pricing and Availability
Admission sells tickets on behalf of promoters, teams, bands and venues, which means Admission does not set the ticket prices or determine seating locations. Tickets are generally sold through several distribution points, including online, by telephone, outlets and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Admission does not control this inventory or its availability. Check out our FAQ's section for more information on ticket availability.

Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with your Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Admission will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Convenience Charges and Order Processing Fees
Tickets purchased through Admission are subject to a per ticket convenience charge and a per order processing fee. In many cases, delivery prices will also be owed.

Amount of Tickets Per Customer or "Ticket Limits"
When purchasing tickets through Admission, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This amount is included on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.

Cancelled and Postponed Events
Please see Cancelled/Postponed Events for our postponed and cancelled events policies, which are hereby incorporated into this purchase policy.

Opening Acts
Opening acts or guests may sometimes tour with headlining performers. Admission is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or cancelled.

Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, teams and theatres, prohibit Admission from issuing exchanges or refunds (subject to our cancelled and postponed events policies) after a ticket has been purchased or for lost or stolen tickets.

Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Admission customer service will attempt to contact you, using the information provided at the time of purchase. If Admission is unable to reach you after its initial attempt, Admission may cancel your order and may sell your tickets to another customer.

Delivery Options
Please see Delivery Methods for our ticket delivery policies, which are hereby incorporated into this purchase policy.

Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Admission will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site or other Admission operated system.

Multiple Browser Windows
When ordering tickets online with Admission, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.